Legal

Privacy Policy

Last updated: 19 September 2026

Mozaik Software Solutions Ltd ("Mozaik", "we", "us", "our") operates the EMEL mobile application (the "App"). This Privacy Policy explains what information we collect when you use EMEL, how we use it, who we share it with, and the choices and rights you have. By using the App, you agree to the collection and use of information as described here.

EMEL handles data about your body, workouts, nutrition and wellbeing, some of which may be treated as special category health data under UK GDPR. We only process this data to provide the features you actively use, and it is never sold.

1. Who we are

Mozaik Software Solutions Ltd is the data controller responsible for your personal data. You can contact us at any time at info@mozaiksoftwaresolutions.com.

2. Information we collect

Account information

Email address and authentication credentials, used to create and secure your account.

Profile and preference information

Fitness goals, training experience, available equipment, and dietary preferences you provide during onboarding.

Health and fitness data

Workouts, exercises, sets, reps, weights and training logs you create.
Body weight entries and progress data.
Food diary entries, meal descriptions, barcode scans, and nutrition/macro data.
Weekly check-in responses, including sleep, recovery, adherence and stress ratings.
Workouts you choose to import from Apple Health (iOS) or Health Connect (Android) — the activity type, start and end time, duration, distance, active energy and heart-rate summary of sessions you recorded with another app or device.

Content you send to AI features

Messages you send to the AI Coach Chat.
Meal descriptions or photos you submit for automatic food logging.
Check-in answers used to generate a weekly verdict (hold, adjust, deload, diet break, or pause).

This content is sent to our AI provider, Anthropic, solely to generate the response, plan, or verdict you requested. See "AI processing" below.

Device permissions

Camera — used only when you choose to scan a barcode or photograph a meal for logging.
Photo library — used only when you choose to attach an existing photo for meal logging.
Notifications — used to send reminders and updates you have opted into, such as check-in prompts.
Apple Health (iOS) and Health Connect (Android) — used only if you turn the health import on. EMEL then reads completed workouts recorded by your other apps and devices, as described above, so that they count towards your training. The EMEL phone app only ever reads; it never writes to Apple Health. The EMEL watch app, if you use one, saves the workouts you complete with EMEL to Apple Health so they appear alongside the rest of your activity. You can withdraw this access at any time in the Health or Health Connect app.

Technical information

App version, device type and operating system, collected for compatibility and troubleshooting.
Crash and error diagnostics. When the App crashes or hits an error, a technical report — the error type and message, a stack trace, the app version, the device model and the operating system — is sent to our error-reporting provider so we can fix it. These reports are filtered automatically before they are sent: they carry no workout, nutrition, check-in, chat or photo content, no meal images, and no account details beyond an anonymous user identifier. We do not collect analytics or advertising identifiers, and we do not track you across other apps or websites.

3. How we use your information

To provide the App's core features: workout logging, AI-generated training programs, nutrition plans, coach chat, weekly check-ins and progress analytics.
To personalise programs, meal plans and coaching responses to your goals and history.
To maintain your account and keep it secure.
To respond to support requests sent to us directly.
To diagnose bugs and maintain the reliability of the App.
To check whether you have an active EMEL Pro subscription, and to keep that status in step with the app store across your devices.

We do not use your data for advertising, and we do not sell your personal data to anyone.

4. Legal basis for processing (UK GDPR)

Performance of a contract — processing needed to provide the App's features you request.
Explicit consent — for health-related data (body weight, nutrition, check-in wellbeing data), collected when you choose to enter it, and for workouts imported from Apple Health or Health Connect, collected only after you grant that access.
Legitimate interests — for technical diagnostics and keeping the App secure and working correctly.

You may withdraw consent for health-related processing at any time by deleting the related entries or your account, as described in Section 8.

5. AI processing

EMEL uses the Anthropic API to generate training programs, nutrition plans, coach chat responses, and weekly check-in verdicts. The relevant inputs (such as your goals, training history, check-in answers, or chat messages) are sent to Anthropic strictly to produce that output. Under Anthropic's standard API terms, data submitted through the API is not used to train Anthropic's models. AI-generated content is provided for informational and motivational purposes only — see our Terms & Conditions for the related disclaimer.

6. Who we share information with

We share personal data only with service providers who help us run the App, under appropriate confidentiality and data protection terms:

Supabase — our database, authentication, and backend infrastructure provider. Your account and app data are stored in Supabase's PostgreSQL database, protected by row-level security so that only you can access your own records.
Anthropic — processes the content described in Section 5 to generate AI responses.
Expo / EAS — provides app build, update and push notification infrastructure.
RevenueCat — manages your EMEL Pro subscription status. It receives an identifier for your EMEL account together with the purchase and renewal information reported by the app store, so that your subscription follows you across devices and reinstalls. It does not receive your workout, nutrition, check-in, chat or health-store data.
Sentry — receives the crash and error diagnostics described in Section 2, filtered as set out there. Our Sentry organisation stores this data in the European Union.
Apple and Google — the app stores through which you download and install the App, and which may process limited data as part of app distribution, including the processing of your subscription payments.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

Data read from Apple Health or Health Connect is used only to show and count the workouts you chose to import. It is stored in your own EMEL account alongside the rest of your training data, is never used for advertising or marketing, and is never sold or disclosed to data brokers, insurers, employers or any other third party for their own purposes.

7. International data transfers

Some of our service providers, including Anthropic, Supabase, Expo and RevenueCat, may process data on servers located outside the UK or European Economic Area. Where this occurs, we rely on appropriate safeguards, such as standard contractual clauses, to ensure your data remains protected to UK GDPR standards. Our crash and error diagnostics are held in the European Union.

8. Data retention and deletion

We retain your account and app data for as long as your account remains active, so the App can continue to provide personalised features.

You can delete your account from inside the App at any time, under Profile → Delete Account. Deletion is immediate and permanent: your account and every record attached to it — workouts and programs, body weight entries, food diary and nutrition plans, check-ins, meal photos and coach chat history — are erased from our systems straight away. There is no grace period and no way for us to recover the data afterwards. You can also ask us to delete your account by emailing info@mozaiksoftwaresolutions.com, and we will action a verified request within 30 days. In either case we may retain limited information where the law requires us to, for example for accounting purposes.

Two things are outside our control and survive deletion: the purchase record held by Apple or Google and by our subscription provider, which is their record rather than ours, and anything you previously saved to Apple Health or Health Connect, which you delete in those apps. Deleting your EMEL account also does not cancel an active EMEL Pro subscription — that must be cancelled in your app store account settings. See Section 7 of our Terms & Conditions.

9. Security

We use industry-standard measures to protect your data, including encryption in transit, secure credential storage on your device, and database-level row security so that each user can only access their own records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request erasure of your data ("right to be forgotten").
Restrict or object to certain processing.
Request a portable copy of your data.
Withdraw consent at any time, without affecting past processing.
Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at info@mozaiksoftwaresolutions.com.

11. Children's privacy

EMEL is not directed at children under 16, and we do not knowingly collect personal data from anyone under that age. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above, and, where appropriate, communicated within the App.

13. Contact us

Mozaik Software Solutions Ltd
Email: info@mozaiksoftwaresolutions.com